Staff Infinite Campus/State Google:
If you have never registered for self-service password resets, then your only option when you forget your password is to call the Central Service Desk at 1-808-564-6000. Tell them you need help with your Infinite Campus password. Do not mention Google. The two are the same account, but we’re currently the only school utilizing the State’s Google accounts, so you can avoid confusion if you stick with talking only about Infinite Campus. Once the help desk has run you through resetting your password, you should register for self-service password resets so you can stop having to bug someone else the next time you forget your password.
Note: It sometimes takes a few minutes for the password reset to go into effect, so after you’ve had your password reset by the help desk, go take a bathroom break or something then try to log in.
Contact the Tech Coordinator. These requests have to be forwarded to Honolulu so do not expect a quick turnaround.
Student Infinite Campus:
Unlike staff, for some reason, student Google accounts are NOT the same as their Infinite Campus accounts. Either you or a student can contact the Tech Coordinator to get a password reset.
IXL/Stepping Stones/Achieve3000/Edgenuity/<Insert any other educational service you’re using with your students>:
The tech coordinator can not help you with these passwords. You, as a teacher, generally have a teacher account associated with these specific services that allows you to view/reset your student passwords. If you can’t remember your teacher account, you need to contact whoever gave you access to begin with. It wasn’t the tech coordinator.
Lotus Notes (Windows/OS X Application):
Contact the Tech Coordinator.
Lotus Notes Webmail/HI DOE Intranet Password:
You have two options:
Follow the instructions at: http://www.hawaiipublicschools.org/DOE%20Forms/DOE%20Internet%20Password%20Self%20Service%20Guide.pdf
Call the CSD at 1-808-564-600 and tell them you need to reset your DOE Intranet password.
At the conclusion of this process, it can take anywhere from a minute to a few hours for it to actually go into effect. To save yourself frustration wondering if you did it correctly, just wait and try to log in with your new password the following day.