99.9999999999999% of audio related tech support questions can be resolved by ensuring you have the correct audio output selected on your work computer:

  1. Click on the speaker icon in your system tray

  2. Above the volume mixer will be the name of your current audio output. Ensure this is correct.

  3. If it is not correct, click on it and a drop down menu will allow you to select other audio outputs. Select the correct one.